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1.
How long will my service call take? |
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A typical service call (Virus removal, Internet
installation/troubleshooting, etc.) takes about 1 hour. Should your
computer problem require more then an hour, we will typically "flat
rate" your invoice. |
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2. Is your service guaranteed? |
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Yes. We stand behind our service and repair 100%. We won't charge you
if we are called back to resolve the same issue within 7 days after
the initial service. |
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3. The operator took my credit card number when I scheduled. Can I
still pay by check or cash? |
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Yes. We only use your credit card number to reserve the appointment.
There is no charge to it until completion of your service call. |
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4. I have a conflicting obligation, can I cancel or
reschedule my appointment? |
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Yes. You may cancel you appointment within 24 hours with no charge to
you. And you may reschedule your appointment at anytime, but we do ask
that you give us at least 5 hours notice if possible. A $50 "no show"
charge will be billed to your credit card if you do not call us at
all. |
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5. Can I drop off my computer for a faster repair or
discount? |
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Yes, and that will guarantee you the lowest flat rate. |
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6. What if my problem only takes 30 minutes to
resolve? Am I still charge for a full hour? |
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Yes. However, if your service call is completed quickly you can ask
the technician to look at other potential problems or answer any
questions you might have about your system or receive a "Credit"
applicable to your next service call. |
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7. Okay, I've made my appointment How do I best
prepare for my service call? |
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To make best use of the technicians time we recommend you make a list
of all the problems you are experiencing with your system, and have
all manuals, software CD's and any other information about the
computer readily available. |
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8. I purchased my computer used and I don't have any of the original
software or drivers available. Can you still help me? |
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Yes. Typically a technician will be able to restore your original
applications, data and serial numbers without having the original
software CD's or manuals. |
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9. I know absolutely nothing about computers, can
your technicians speak "Non Technical" to me? |
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Yes. We are well versed in the English language and don't expect you
to know anything about your system. |
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10. Do you only service businesses? |
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No. We are happy to work with individuals also. No client is to small. |
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11. My company is looking to hire a computer service
provider, do you offer monthly contracts? |
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Yes. Please call 303-335-0062 and ask for our corporate sales
department. |
Affordable Rates, To arrive On-site within 2 hours, To call you
half an hour before we arrive, Explain the issue in plain English.
